Legal right of cancellation
The right of cancellation applies only to consumers i.S.d. § 13 BGB
The customer has the right to withdraw/cancel this contract within 14 days without giving any reason The cancellation period amounts to fourteen days as from the date on which you or any third party named by you, who is not the carrier, took possession of the goods. In order to exercise your right of cancelation, you must contact us at: (Tropifruit GmbH & Co. KG, Hedwig-Marggraff-Str 17, 24955 Harrislee, Telephone:. (0461) 150 96 86, Email: firstname.lastname@example.org) and put in writing the reason and request (a consigned by mail letter or email) of cancellation from your contract/purchase with us. You may use the attached cancellation form and send back to us in writing by any means listed above.
It is sufficient that the customer sends the message about the right of withdrawal before the expiration of the withdrawal period.
Consequences of cancellation
If you cancel this contract, we have to refund you for all payments which we have received from you, including the delivery costs (with the exception of any additional costs which arose through your having selected a different mode of delivery than the cheapest standard delivery offered by us). The refund will be made promptly and at the latest within fourteen days as from the date on which we received the notification of your cancellation of this contract. For this refund, we use the same means of payment as you used in the original transaction unless otherwise expressly agreed with you; in no case will you be charged any fee in connection with this refund. We may refuse to make the refund until we have received the goods back once more or until you have produced proof that you have returned the goods, whichever is the earlier point in time.
You have to return or deliver the goods to us without delay and in any event no later than within fourteen days as from the date on which you notify us of the cancellation of this contract. You comply with the time period provided you send the goods back before the expiration of the period of fourteen days. We will bear the costs of the return of the goods.
Tropifruit GmbH & Co. KG
You must only pay for any loss in value of the goods where this loss in value is a result of handling of the same by you which was not necessary for the purpose of inspecting the quality, features and functionality of the goods.
The right does not apply to contracts/purchases for the supply of products which are not suitable for a return due to their condition or expire/go bad quickly (§ 312g para. 2 BGB-RegE.). This is especially applicable in case of perishable food items.
Sample cancellation form
(If you want to cancel this contract/purchase, please fill out this form and send it back to any of below means.)
At Tropifruit GmbH & Co. KG,
Ref: Cancellation of contract/purchase
Hedwig-Marggraff-Str. 17, 24955
Or via Email: email@example.com
I /We hereby (*) want to cancel from my / our (*) contract/purchase made for the purchase of the following goods (*) / provision of the following service (*)
Ordered on (*) / received on (*)
Name / consumer (s)
Address of / consumer (s)
Sign of / consumer (s)